I believe there is a “gap” between coffee suppliers and consumers. Some industry professionals are trying to make specialty coffee more accessible to the masses, while others are doing the opposite. In the following, I will share my personal experiences to reveal …

Most critically, in a document published by d.school called Bootcamp Bootleg, designers are guided to reduce the problem space to a single problem statement during the “Define” stage, using a statement as the link between the …

They were more concerned with whether the user could successfully input the data rather than whether the experience of doing so was enjoyable. While this approach is still user-centered, it is more about designing for “needs” rather than designing for …

Sometimes, the elderly person’s response may stray from the question. From my observation, this mainly occurs when asking open-ended questions or demographic questions, as elderly people often …

When it comes to a ‘what’ question, people tend to answer ‘how’ instead. Why not? A toolkit, a framework, a model, a pattern is much more ‘tangible’ than a list of principles, a concept, a discipline, though not visible …